Business Strategy

How Develop An Effective Employee Incentive Program

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By Noelle Brooks When developing business strategies, customers take center stage. They are the reason for the 15+ hour work days and endless brainstorming sessions. Lead generation and customer retention are crucial aspects of a healthy business.  However, these metrics hinge on employee performance. So how does a company guarantee high quality work performance? Companies […]

Customer Strategy

4 Tips To Maximize Social Customer Service

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Premiums: Social Customer Support

By Noelle BrooksSocial media presents a unique customer service opportunity for small businesses and other service-based organizations. Instantaneous and highly accessible, organizations can reach their audience directly and foster connections not easily duplicated with traditional communication. It also provides essential information about customer needs. Here are a few tips to maximizes social customer service: Outline Customer […]